Start a Case

Tell me what's going on.

Fill this out as completely as you can. The more I know upfront, the faster I can give you a useful answer. I'll respond within 24 hours.

Your name

Email address

Phone number

Optional. Useful for faster back-and-forth on urgent cases.

What service do you need?

Do you need recovery or file repair?

For data recovery cases. For file repair, don't include files or links here. I'll reply with how to send a sample.

Device type

For data recovery cases. Skip if submitting for VHS only.

What happened?

Be as specific as you can, but don't include passwords, recovery keys, or financial account numbers.

What are you hoping to get back?

The files that matter most. I check for these first.

Roughly when were those files created?

A rough range is fine. It tells me where to look and helps you read the report.

How urgent is this?

How are you sending the device?

A memory card mails in a padded envelope. You don't need to remove the drive from a laptop; shipping the whole device is fine.

Need packaging help? See the shipping guide.

How did you find us?

Optional

I respond to everything within 24 hours. No spam, no marketing lists.
By submitting, you acknowledge the Privacy Policy. Sending this form does not start paid work; the Service Terms apply if you later approve a quote.

Prefer to email directly? josh@theatticlab.net works fine too.