Memory Card Recovery

CF, CFexpress and XQD card recovery

Stop using the card. Do not format it. Do not keep shooting.

These three get grouped together because they’re the larger cards used in higher-end cameras. They are not the same thing, and they fail in different ways.

What causes problems on these cards

CompactFlash (CF). The older, thicker card. It connects through two rows of small holes that slide onto pins inside the camera or reader. The weak point is those pins. A card pushed in crooked can bend one, and from then on the slot damages or misreads every card put into it. The card often gets the blame for what is a camera problem.

CFexpress. The current high-speed card. Inside, it works much like the SSD in a computer. That makes it fast, and it also means it can behave like an SSD when files are deleted, which is not good news for recovery.

XQD. The card that came before CFexpress and shares its shape. Some cameras accept both. It is a different card, and it needs its own reader.

All three are often very large, and they hold large files: high-resolution RAW photos and long, high-bitrate video.

What to do right now

  1. Stop using the card, and don’t format it.
  2. If more than one good card has failed in the same camera, stop inserting cards. Look into the slot with a light for a bent pin.
  3. Check that your reader is made for this card type before deciding the card is dead.
  4. Don’t force a card that won’t slide in smoothly.
  5. Tell me the camera model and the card’s size and type on the intake form.

What’s realistically recoverable

A card that reads, with a damaged file system or one that asks to be formatted, is recovered the same way as any other card. It is Standard when the files come back intact.

Size is the thing that pushes these cases into Complex. A very large card takes much longer to copy and to search, and long video files are more likely to need rebuilding from pieces.

When it isn’t

  • Deleted or formatted CFexpress and XQD cards. Because of how these cards manage deleted space, a delete or format may be final on some camera and card combinations. I’ll look, and you’ll know before you pay anything.
  • A card that isn’t detected at all, in a reader made for it. That’s a physical case. Some of these I can do at my bench, quoted after evaluation. The rest I refer out, at no charge.
  • Bent pins in the camera. That’s a camera repair. I don’t do those. The card that was in the slot when it happened may be fine, so check it in a reader.
  • Overwritten files. Gone, as on any card.

Pricing

What card recovery costs

Standard

$100 flat

A deleted or formatted card that still reads, where the files come back intact.

  • › Deleted photos or video
  • › Card formatted by accident
  • › Card asks to be formatted
  • › SD, microSD, CF, CFexpress, XQD, USB flash drives

Complex

$150–$250

Quoted after evaluation. The files are there but need rebuilding before they are usable.

  • › Reconstruction from fragments
  • › Corrupted video repair
  • › Very large cards

Rush

Add-on

48-hour turnaround from the day the card arrives. Added to the Standard or Complex price, and quoted with the job.

  • › Ask for it on the intake form
  • › Amount confirmed with your quote

Not detected at all

Case by case

A card that no reader or camera can see is a physical case. Some of these I can do at my bench, quoted after evaluation. The rest I refer out, at no charge.

  • › No capacity, no name, nothing
  • › Checked in more than one reader
  • › If it's not one I can do, I tell you and send it back

No data, no charge.

The evaluation is free. I'll show you what's recoverable before you pay anything. If what you're looking for isn't there, you owe nothing.

Recovered files are delivered by Dropbox link. Very large recoveries can cost more, because I need extra storage to hold them. If that applies to yours, it is in the quote. Return shipping is on me, whether or not anything was recovered, unless you ask for rush return shipping. That is quoted with the job.

Common questions

Two cards have failed in the same camera. What does that mean?
On a CompactFlash camera, suspect the camera before the cards. CompactFlash puts the pins in the camera and the holes in the card, so a card pushed in at an angle can bend a pin. After that, every card misbehaves in that slot. Stop inserting cards and look into the slot with a bright light.
Is CFexpress recovery different from SD card recovery?
For a card that reads and has a damaged file system, not much. For deleted files or a formatted card, it can be. CFexpress is built on the same technology as computer SSDs, and on some cameras a delete or format may clear the data for good. I can't tell until I look at the card.
Do I need a special reader to check the card?
You need one made for that card type. CompactFlash, XQD and CFexpress readers are not interchangeable, even where the cards look alike. A card that doesn't show up in the wrong kind of reader hasn't failed.